Clear terms, calmly stated.
No fine print or surprises. These are the policies that keep Kinvera dependable for every family we serve.
We'll walk you through it.
Email hello@kinvera.cc and a real team member will reply within one business day.
Service Area
Kinvera serves clients within approximately 15–25 miles of Austell, Georgia. Requests slightly outside this radius are considered case by case; a travel adjustment may apply. If we cannot serve your area, we will tell you promptly and refer you thoughtfully where we can.
Appointments Available
Appointments Available: 7:00 AM – 11:00 PM, seven days a week. Advance booking required. Availability varies by service and specialist. Kinvera provides appointment-based support designed around your needs and availability. Kinvera does not offer walk-in visits, overnight care, live-in care, or 24-hour supervision. Kinvera is not an emergency service — for any medical emergency, call 911 first.
Booking & Advance Notice
Appointments should be requested at least 24 hours in advance. This allows us to match your family with the right care partner and prepare properly. Same-day requests can only be accommodated when a care partner is already available.
Minimum Visit Length
4-hour minimum per visit. Visits are billed in full-hour increments beyond the minimum, and additional approved time is billed in 30-minute increments at the same hourly rate as the booked Relief category. Additional time is subject to Specialist availability and is not guaranteed.
Rates & Relief Options
Support starts at $50/hour. Every appointment is billed at one hourly rate, set by the Relief option Kinvera assigns after reviewing your request: Essential Relief $50/hour (from $200), Concierge Relief $60/hour (from $240), On-the-Go Relief $65/hour (from $260), and Recovery Relief $75/hour (from $300). If several meaningful services are requested, the appointment is assigned to the highest applicable Relief category; minor incidental assistance does not automatically increase the category.
Transportation & Approved Expenses
Transportation-related appointments may include additional mileage, parking, tolls, or other approved expenses. Any applicable charges will be included in your confirmed total before payment.
Payment
Submitting a request on this website is an inquiry and does not reserve an appointment. Kinvera reviews each request, assigns the appropriate Relief option, and sends your confirmed total and a secure Stripe payment request. Payment is due at booking to reserve your appointment, and a visit is confirmed only once payment is received. Recurring engagements may be arranged on a simple monthly schedule.
Cancellations & Rescheduling
Cancellations made 24 or more hours before the scheduled start are fully refundable or may be rescheduled at no charge. Cancellations within 24 hours are non-refundable, as the care partner's time has been reserved. If Kinvera must cancel for any reason, you receive a full refund or a rescheduled visit at your preference.
Late Arrivals & Access
Please ensure someone can provide access to the home at the scheduled start time. If a care partner cannot gain access within 30 minutes of the start time, the visit may be treated as a late cancellation.
Scope of Service
Kinvera provides non-clinical support only. Our care partners do not administer medication, perform medical or nursing tasks, provide wound care, transfer clients requiring mechanical lifts, or make medical decisions. Prescription pickup is offered only where legally permitted and pre-authorized.
Safety & Conduct
We reserve the right to end a visit and decline future service if a care partner's safety is at risk, if the environment is unsafe, or if the requested tasks fall outside our non-clinical scope. Smoking, harassment, and unsafe conditions are not tolerated.
Confidentiality
Everything shared with Kinvera — health context, family circumstances, household details — is treated as private. Information is shared only with the care partners assigned to you and only as needed to deliver support.
Care Partners
Every Kinvera care partner is interviewed in person and background-checked. Continuity is a priority: we match you with a small, familiar team so the same faces return.
Changes to Care Plans
Care plans are living documents. You may adjust services, cadence, or scheduling at any time by contacting us — changes to an already-confirmed visit follow the cancellation policy above.
- Adult children caring for aging parents
- Independent older adults who want to stay at home
- Individuals recovering from surgery or illness
- Busy professionals needing temporary support
- Families who need dependable respite care
- Anyone who needs a trusted, non-clinical helping hand
- Clients requiring 24-hour supervision or live-in care
- Medical, nursing, or clinical care of any kind
- Medication administration or wound care
- Emergency response — always call 911 first